FAQ

Materials & Processes

The majority of our products are made with latex sealed with a primer, paints, stains, adhesives, fabric and book covers or picture frames. Alee sculpts every 3D piece with clay and makes a mold of the sculpture which allows her to make copies of each piece with latex. Each latex piece takes several hours to cure before it can be adhered and primed. The rest of the process involves painting and sewing depending on the type of product.

 Due to the nature of the handmade process, colors can vary slightly, meaning that we can't always guarantee an exact color match of the products advertised on the site. The handmade nature of our business guarantees a unique, one of a kind product.

Shipping

We do our best to make sure your product is shipped within a few days of your order being confirmed. However due to demand it may take longer than expected. If this is the case we will contact you as soon as possible to let you know the adjusted date. We would always recommend you contacting us first if you are placing a big order or if you have multiple orders.

Our shipping costs are based on the weight of the product in the packaging, which is why our shipping costs range. If you are purchasing more than one item please get in touch with us. More than likely we can give you a deal on shipping.

Returns

If there is a problem with your product, please inform us within 7 days from the delivery date.  We are unable to refund any shipping or handling costs. Please get in contact with us,  explain the problem (with photos if possible) and we will do our best to resolve it. Only under extreme circumstances would we do refunds and more likely we would replace your product after you sent the original back. 

We will not refund or exchange if you are responsible for damaging the product. We can only consider refunding or exchanging the product if it is clear that it was already damaged before use. 

We make a policy of categorizing our products and taking photos for reference before we make a shipment. This is to ensure quality control and to keep track of all our sent products. 

Creative Expression

Madly Made Creations finds inspiration for our products everywhere, including pop culture. We by no means are implying that we own any characters from modern entertainment. Unless otherwise stated, all our characters are unofficial, unique creations meant to capture a spirit of fun and wonder.

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